Refund Policy

Last Updated: April 12, 2024

1. General Provisions

This Refund Policy applies to all purchases made through the AnimateUI Blog website, including digital products, subscriptions, and online courses. By making a purchase on our website, you agree to this Refund Policy.

2. Digital Products

2.1 Downloadable Products

Due to the nature of digital products (e-books, templates, code snippets, design assets), we generally do not offer refunds on these items once they have been downloaded or accessed, as they cannot be returned or unused.

However, we may consider refund requests for downloadable digital products under the following circumstances:

• The product is significantly different from its description on our website
• The product contains significant technical errors that make it unusable
• You have not downloaded or accessed the product

To request a refund for a downloadable product, please contact us within 14 days of your purchase with your order number and a detailed explanation of the issue.

2.2 Online Courses

For our online courses, we offer a 30-day satisfaction guarantee. If you are not satisfied with a course, you may request a refund within 30 days of purchase, provided you have completed less than 30% of the course content.

To request a refund for an online course, please contact us with your order number and explain why the course did not meet your expectations.

3. Subscriptions

3.1 Monthly Subscriptions

For monthly subscriptions, you may cancel at any time through your account settings or by contacting our support team. When you cancel, you will retain access to your subscription benefits until the end of your current billing period. We do not provide partial refunds for the unused portion of the current billing period.

3.2 Annual Subscriptions

For annual subscriptions, you may request a prorated refund within 30 days of your initial purchase or the most recent renewal. After 30 days, we do not provide refunds for the unused portion of your annual subscription.

3.3 Free Trial Conversions

If you sign up for a subscription through a free trial offer, you will not be eligible for a refund for the first billing period after the free trial ends. You may cancel your subscription during the free trial period to avoid being charged.

4. Refund Process

To request a refund, please contact us at info@animateu-i.com with the following information:

• Your full name
• Order number or transaction ID
• Product or subscription name
• Date of purchase
• Reason for requesting a refund

We will review your request and respond within 5 business days. If your refund is approved, we will process the refund to your original payment method within 14 business days.

5. Refund Timeframes

Refunds typically appear in your account within the following timeframes after we process your refund:

Please note that these timeframes are estimates and may vary depending on your payment provider or bank.

6. Exceptions

We reserve the right to deny refund requests that:

• Are made outside the applicable refund period
• Are for customized or personalized products or services
• Indicate fraudulent activity or abuse of our refund policy
• Are for purchases made during explicitly marked "no refund" promotions or sales

7. Cancellation of Services

If we cancel a service or product offering for reasons not related to user violation of our terms, we will provide either:

• A full refund for services not yet delivered
• A prorated refund for the remaining portion of a subscription
• An alternative product or service of equivalent value

8. Contact Information

If you have questions about this Refund Policy or need assistance with a refund, please contact our customer support team:

Email: info@animateu-i.com
Phone: +44 121 384 3035
Address: 97 Station Rd, Birmingham B23 6UG, GB

9. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to periodically review this page for the latest information on our refund procedures.

The "Last Updated" date at the top of this policy indicates when it was last revised.